Workflows and handovers
Identify duplicated steps, unclear decisions and work that stalls between people. Map the process and assign clear owners.
BASED IN YEREVAN · WORKING WORLDWIDE
Operations consulting in Armenia
I help professional services teams, nonprofits and growing businesses turn scattered work into clear workflows, reliable reporting and practical systems. We start with the process that needs attention and build something your team can use.
Discuss a process Կարդալ հայերենTHE WORK
Consultancy with a usable outcome
I help small and growing organisations make everyday work easier to manage. An engagement begins with a particular process: what starts it, who owns each step, where information lives and what a good result looks like. You receive a practical recommendation and, where agreed, an editable tool or documented workflow your team can use.
This work fits professional services teams handling clients and deadlines, and nonprofits coordinating partners, programmes and reports. I am based in Yerevan and work with teams in Armenia and remotely with clients elsewhere.
COMMON PROBLEMS
Where I can help
Client and partner onboarding
Set out the information needed, messages to send, checks to complete and the next person responsible.
Reporting and visibility
Build a tracker or reporting routine that shows deadlines, risks and next actions without adding unnecessary administration.
HOW AN ENGAGEMENT WORKS
Start small; show the result
- Define the scope. We choose one workflow and agree what needs to change.
- Review real examples. I speak with the people involved, follow representative work and identify the points that cause delay or confusion.
- Design the fix. I provide a workflow map and prioritised next steps. Depending on the brief, this may include an SOP, an onboarding tracker, a dashboard, CRM requirements or a scoped custom application.
- Test and hand over. We try the proposed process with real examples, refine it and agree who will maintain it.
For a defined first step, see the Operations Audit. I can scope implementation separately if the team needs support after the audit.
EXPERIENCE
A practical perspective across sectors
I bring more than 15 years of experience across professional services, programme management and humanitarian coordination. That includes nine years managing B2B client work in London and current programme leadership in Armenia. Recent builds include a private operations CRM, an invoicing workspace and an email review console. Earlier projects include an inventory and order workflow and a scheduling and follow-up system. These examples show process design; they are not claims of measured client savings.
You can also read my public professional profile. I work in English and Armenian and am based in Yerevan.
QUESTIONS
Before we start
Do we need new software?
Often the first improvement is clearer ownership or a better use of tools you already have. A new platform is considered only if the process and requirements justify it.
Can you work with an Armenian team and international partners?
Yes. I work in Armenian and English and can design handovers and reporting around both local and international stakeholders.
Can you help with AI tools?
We can assess a narrow AI-supported task as part of a workflow review. The decision depends on the data involved, the team’s ability to check outputs and whether the tool saves useful time. I do not assume AI is the right answer for every process.
What is the first step?
Email a short description of the process, who uses it and where it gets stuck. We can then define a small review with concrete outputs.
START WITH ONE PROCESS
Where is your team losing time?
Tell me which process needs attention and what you want to improve. I will suggest a practical first step.
hagop@hagopipdjian.comYerevan, Armenia · Working remotely worldwide