HI Hagop IpdjianOperations & Systems

OPERATIONS · CLIENT DELIVERY · PROGRAMME SYSTEMS

I turn operational complexity into clear, workable systems.

I help professional-services teams, nonprofits and growing businesses improve workflows, clarify ownership, organise reporting and deliver a better client experience.

View selected work Email Hagop
15+years’ international experience
9years managing London B2B clients
Yerevanavailable for remote engagements
Workflow improvement Client onboarding CRM planning Programme operations Reporting systems Process documentation

HOW I CAN HELP

Operational support that produces something useful.

Every engagement is designed around a concrete output: a clearer process, a usable management tool, stronger reporting or a better client journey.

01

Operations Rescue Audit

Identify bottlenecks, duplicated effort, unclear ownership and reporting gaps—then turn them into a prioritised action plan.

  • Workflow and responsibility review
  • Risk and bottleneck map
  • 30-day improvement roadmap
02

Trackers, Dashboards & CRM Planning

Design practical systems that give teams visibility over clients, projects, deadlines, handovers and next actions.

  • Excel and Google Sheets systems
  • CRM requirements and workflows
  • Management reporting structure
03

Client & Programme Delivery

Create repeatable onboarding, documentation and reporting processes that work across clients, partners, donors and internal teams.

  • Onboarding workflow and SOPs
  • Programme and donor reporting
  • Implementation coordination

SELECTED WORK

Systems designed for real operational pressure.

Demonstration projects are labelled clearly. They show the structure, judgement and deliverables I can bring to an engagement without claiming client results that have not been verified.

Operations Workflow Audit demonstration cover Demonstration concept

OPERATIONS DIAGNOSTIC

Operations Rescue Audit

A structured review that turns scattered problems into a clear risk map, ownership model and 30-day action plan.

Operations Tracker and Dashboard demonstration cover Demonstration concept

VISIBILITY & CONTROL

Custom Operations Tracker

A central working system for responsibilities, deadlines, status, risks and management-level visibility.

Client Onboarding System demonstration cover Demonstration concept

CLIENT DELIVERY

Client Onboarding Workflow

A repeatable intake-to-handover process combining responsibilities, communications, document control and a live tracker.

REAL CAREER EXPERIENCE · ANONYMISED

Programme operations across complex stakeholder environments

International programme delivery involving budgets, procurement, reporting, partners, public institutions and communities—supported by senior government and humanitarian coordination experience in Artsakh.

Programme planningBudgetsProcurementStakeholdersReportingRisk

ABOUT HAGOP

Commercial discipline. Public-service judgement. Human-centred delivery.

My experience crosses professional services, humanitarian coordination and international programme management. The common thread is helping people make sense of complex work and move it forward responsibly.

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NOW

Programmes Director

Tufenkian Foundation · Programme delivery, partnerships, budgets, procurement and reporting.

2020–23

Government & Humanitarian Coordination

Senior advisory and coordination responsibilities in Artsakh during sustained operational pressure.

9 YEARS

B2B Client Management in London

Accounting, audit, statutory compliance, legal operations and corporate restructuring services.

TOOLS

Practical systems

Advanced Excel and Google Sheets, QuickBooks, Xero, ERP and CRM systems.

LET’S MAKE THE WORK CLEARER

Have a process that feels harder than it should?

Tell me what is getting stuck. I will help you define the practical next step.

jipdjian@gmail.com +374 98 441 126 Yerevan, Armenia · Working remotely worldwide

DEMONSTRATION CONCEPT

Operations Rescue Audit

A practical diagnostic for a team experiencing missed deadlines, repeated chasing and unclear responsibility.

THE PROBLEM

Work is moving through inboxes and individuals rather than a visible, consistent process.

THE APPROACH

Map the current workflow, identify control gaps, clarify ownership and rank improvements by urgency and effort.

THE OUTPUT

Workflow map, bottleneck register, ownership matrix and prioritised 30-day action plan.

THE VALUE

A shared view of what must change first—without blaming staff or overengineering the solution.

Original demonstration work. No client results are claimed.

DEMONSTRATION CONCEPT

Custom Operations Tracker & Dashboard

A single source of truth for work that is otherwise split across messages, spreadsheets and memory.

THE PROBLEM

Managers cannot see current workload, blockers, next actions or overdue items without asking several people.

THE APPROACH

Define the essential data, responsibilities, status logic and reporting views before designing the tool.

THE OUTPUT

Structured tracker, controlled fields, management dashboard, handover notes and usage guidance.

THE VALUE

Better visibility and more consistent follow-up using familiar tools such as Excel or Google Sheets.

Original demonstration work. No client results are claimed.

DEMONSTRATION CONCEPT

Client Onboarding Workflow

A repeatable client journey from acceptance through information collection, internal setup and confident handover.

THE PROBLEM

Clients receive inconsistent requests while staff rely on personal checklists and follow-up habits.

THE APPROACH

Define stages, owners, required information, communications, deadlines, exceptions and escalation points.

THE OUTPUT

Process map, SOP, client checklist, status tracker and reusable communication templates.

THE VALUE

A more consistent client experience with clearer accountability and fewer avoidable handover gaps.

Original demonstration work. No client results are claimed.